Refund Policy

We want you to be completely satisfied with your purchase. Here is how our returns and refunds work.

Return Eligibility

Products must be returned within 7 days of delivery.
Items must be unused, unopened, and in their original packaging with all tags and seals intact.
Damaged or defective products can be returned regardless of whether the packaging has been opened. Please include photos of the damage when submitting your request.
Products purchased during clearance sales are eligible for return only if they arrive damaged or defective.

Perishable food products that have been opened or have crossed their best-before date.
Products with broken seals or tampered packaging (unless received in that condition).
Gift cards and promotional vouchers.
Items marked as "Final Sale" or "Non-Returnable" on the product page.
Custom or personalized gift hampers.

Log in to your account and navigate to "My Orders".
Select the order containing the item you wish to return and click "Request Return".
Choose the reason for your return and upload photos if the product is damaged or defective.
Our team will review your request within 24 hours and send you a confirmation email with return instructions.
Pack the item securely in its original packaging. Our logistics partner will arrange a pickup from your address at no additional cost.

Once we receive your returned item, our quality team will inspect it within 2 business days.
After approval, the refund is initiated within 1-2 business days.
The refund amount will reflect in your account within 5-7 business days depending on your bank or payment provider.
You will receive an email notification at each stage: return received, inspection complete, and refund processed.

Refunds are credited to the original payment method used during purchase.
For UPI and wallet payments, refunds are typically processed within 2-3 business days.
For credit/debit card payments, refunds may take 5-7 business days to appear on your statement.
For cash on delivery orders, refunds are processed via bank transfer. You will be asked to provide your bank account details.

We currently offer exchanges only for damaged or defective products. The replacement will be shipped after we receive the returned item.
If the original product is out of stock, we will process a full refund instead of an exchange.
Exchange requests follow the same process as returns. Select "Exchange" instead of "Refund" when submitting your request.
There is no additional shipping charge for exchanges. We cover the return pickup and the delivery of the replacement product.

Have questions about a return or refund? and we will be happy to help.